Legal
Terms & conditions
The terms that apply when you order from Ashville Hot Chicken or use this website. Last updated 7 September 2026.
1. Who these terms are with
These terms are between you and Ashville Hot Chicken, operating from Shop 5, Podium Level, Damac Lake View, Cluster B, Jumeirah Lake Towers (JLT), Dubai, United Arab Emirates. They apply when you order food from us directly, and to your use of this website. Ordering through a third-party delivery platform is also subject to that platform's own terms.
2. Prices
All prices on this website are in AED and are the prices on our current menu. We keep this site in step with the printed menu in the shop, but if the two ever differ, the price confirmed to you when we take your order is the price that applies.
Add-ons quoted as Meal +10 · Shake +20 · Mojito +20 · Lemonade +10 are supplements on top of the price of the main dish.
We may change prices as our costs change. Any change applies to orders placed after the change, never to one we have already confirmed with you.
3. How an order is formed
Sending us a message, calling us, or telling us at the counter what you would like is an offer to buy. The order exists once we confirm it back to you with the items and the total. We may decline an order - for example if an item has sold out, if we cannot meet a timing you need, or if we cannot safely accommodate a request.
Timings we give are honest estimates based on what is cooking at the time. They are not guarantees, and they can move on a busy evening.
4. Allergens and dietary requirements
This is the most important section on this page. Our kitchen handles cereals containing gluten, milk, eggs, mustard, sesame, soya, nuts and other allergens, and it is a shared kitchen with a shared fryer and shared preparation surfaces. We cannot guarantee that any dish is free from traces of a given allergen.
Dish descriptions on this website are written to help you choose, not to be relied on for a medical decision. If you have a food allergy or intolerance, tell us before you order and we will tell you what is in the dish as precisely as we can. If we cannot give you the certainty you need, we will say so rather than guess.
Heat levels are descriptive and are a matter of judgement, not measurement. Our top level is called Shut the cluck up for a reason, and it is your choice to order it.
5. Changes and cancellations
Tell us as soon as possible in the same conversation. If your order has not started, we will change or cancel it. Once food is cooking we may not be able to, because it is made to order rather than taken from a shelf.
If something is wrong with your order, contact us straight away on +971 50 616 7525 and we will put it right. We would much rather fix it for you than have you write it off.
6. Collection and delivery
Collection is from Shop 5 on the podium level of Damac Lake View, Cluster B. Please collect within a reasonable time of the slot we agree - food that sits waiting is not the food we cooked for you.
For delivery, you are responsible for giving us an accurate address and a contactable number. Items such as loaded fries are best collected, and we will tell you so when you order them for delivery. Where a third-party platform or courier carries your order, delivery is performed under that provider's terms.
7. Payment
No payment is taken through this website. Direct orders are settled on collection or delivery by the methods we confirm to you when we take the order. Orders placed through a delivery platform are paid through that platform.
8. Using this website
You may use this site to look at our menu, find us and get in touch. Please do not attempt to interfere with it, copy it wholesale, or scrape it for a competing listing. The Ashville Hot Chicken name, logo, menu copy and photography are ours.
We keep the site accurate and available as far as we reasonably can, but we do not promise it will be free of errors or never offline. Where a page describes something as a placeholder or as coming soon, treat it as exactly that.
9. Reviews and photographs
If you send us a photograph or a review and tell us we may use it, we will credit it as you ask and remove it whenever you say so. We do not publish invented reviews or ratings anywhere on this site.
10. Liability
Nothing in these terms limits any liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for anything relating to food safety. Beyond that, our responsibility for an order is limited to the value of that order.
11. Governing law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and any dispute falls to the courts of Dubai.
12. Contact
Questions about these terms, or about an order, go to +971 50 616 7525 on WhatsApp or by phone. You can also reach us through the contact page.
A note for the business owner
These terms are drafted in plain language to match how the business actually operates, and they are not a substitute for legal advice. Have them reviewed before launch - particularly section 4 on allergens, section 7 on payment methods, and section 10 on liability - and update them if your delivery, payment or refund practice differs from what is described here.